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Privacy Policy
In the operations of PT Music Flower TRADING INTERNATION and https:// musicflower.id / (“ Music Flower ”, “We”), we recognize the importance of privacy and confidentiality of personal information. https:// musicflower.id/ ("Platform") is a special platform for purchasing goods sold on the Platform at retail by consumers of Our goods, Our affiliates, and/or Our partners (hereinafter referred to as "Consumers"). This platform can be used by us and consumers to carry out retail transactions, therefore it is only available for use by individuals or individuals who purchase our products for personal use, and not for wholesale or business use. This privacy policy https:// musicflower.id / (“Privacy Policy”) sets out how we collect, use and disclose information in connection with the operation of the Platform, including personal information about visitors and users of the Platform, both those who have made Product purchase transactions and those who have not. carry out Product purchase transactions (“you”). This Privacy Policy also applies to use of Our Platform via mobile devices, whether via mobile applications or mobile-optimized websites.
If you have any questions or concerns about the use of your personal information, please contact Us using the contact details provided in section M. "HOW TO CONTACT US" at the bottom of this Privacy Policy. All capitalized terms that are not defined in this Privacy Policy will have the meaning given to such terms in the Platform Terms of Use.
INFORMATION COLLECTION
The personal information we may collect about you generally falls into the following categories:
Information that you provide to us
You will be asked to provide certain contact information required to register a Platform account on your behalf, including name, address, telephone number, email address, and other additional information if necessary.
You may be asked to provide certain identity information and/or personal data, such as identity in connection with tax provisions and/or other related information.
You may be asked to provide details or preferences about goods and products that you may be interested in purchasing through the Platform and any details or preferences that are relevant to your purchase.
In connection with facilitating transactions, purchases and payments through the Platform, you may be asked to provide certain payment information. This may include bank account numbers, billing and shipping information, credit/debit card numbers, expiration dates and security codes to facilitate sales and purchases and settlement of the purchase price of products or services transacted or purchased through the Platform.
We will process any information and/or data provided to us in connection with complaints, disputes and/or to support complaints regarding the Platform or goods purchased through the Platform. Please note, you can submit complaints regarding our products and services to customer service available on the Platform and in such circumstances, we will process the data provided to us by you that is relevant to the complaint or complaint submitted. Such data may include data from end users (which may include minors as applicable) of products purchased on the Platform to the extent relevant to the dispute or complaint being reviewed by the Platform and to the extent the individual(s) have given their express consent for the data to be they are shared with Us for the purpose of handling complaints and/or resolving disputes.
Information that you submit or upload to the Platform may be used for publication purposes and made publicly available on the Platform, and therefore accessible to any visitor to the Platform. You are advised to be careful when deciding what information you submit to Us for publication.
To facilitate your use of the services available on the Platform (including on websites and/or mobile applications), We may request access to, and you may provide Us with, content stored on your device including but not limited to contacts in your address book, photos, videos and/or other files. If you use our communication tools on the Platform (especially in the case of voice communications), we may need access to your camera and/or microphone, and may perform voice recordings.
Information that you provide to us
If you contact us (such as via messaging, telephone, or email at our customer service), we may record a copy of your correspondence and may request additional information to verify your identity.
We may collect contact details and other information about you from publicly available sources for the purpose of verifying users and conducting due diligence on users as necessary.
We may collect details of your activities, transactions and interactions on the Platform including information relating to the type and specifications of products purchased, pricing and shipping information, records of disputes and complaints, communications between users and any information disclosed in any discussion forums .
If you visit the Platform, we may automatically collect certain information from your device. Based on applicable laws and regulations, this information may be considered personal information under applicable data protection laws. Specifically, this information may include your IP address, device type, unique device identification number, browser type, geographic location, browsing patterns, and details about how you interact with Our Platform and the goods and services available on it. In addition, We collect statistical information about the Platform and visitors to the Platform including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors. Collecting this information allows us to better understand the visitors who come to and use our platform, where they come from, and what content interests them. We use this information for our internal analytical purposes and to improve the quality and relevance of our platform and/or for our business development purposes. Some of this information may be collected using cookies and similar tracking technologies, as further described in section E. “COOKIES” below.
Information we receive from third parties
We may receive information and/or personal data about you from social media platforms if you choose to register for a Platform account via a social media account. The exact information We receive will depend on your privacy settings with the applicable platform, but usually includes basic public profile information such as:
Your username or nickname;
Your profile picture;
Country;
Company name; and/or
Contact details.
We may receive information and/or personal data about you from third parties that we engage to help provide verification services, and perform appropriate money laundering and know-your-customer (“KYC”) checks on users, and/or to improve efforts Our marketing. This information may include your name, email address, company details, and company representative contact information.
If you choose to participate in reviewing or rating products and/or services on our web pages, we may receive personal information about you from third parties who collaborate with us to review our services and/or rate us.
USE OF PERSONAL INFORMATION
We collect and use your personal information for the following purposes:
verify your identity and perform security, Know Your Customer, and anti-money laundering and background checks to set up user accounts;
verify your eligibility to register as a Platform user in accordance with Our Terms of Use;
setting up/managing user accounts, including providing login IDs and developing Platform profiles;
provide you with customer service support;
responding to questions, feedback, and processing claims and/or disputes;
Processing transactions and completing transactions between Us and You carried out through the Platform and/or services provided by other third parties, including but not limited to, payment settlement interests for purchasing products on the Platform, delivery interests for goods you purchased on the Platform;
Provide logistics and warehousing services either directly or through services provided by third parties (including, without limitation, customs declarations via the Platform);
Facilitating customs declarations/applications via the Platform;
assess and monitor account security and transaction risks for users of our web pages, detect and prevent fraud, money laundering and other security incidents;
send and serve tailored marketing and advertising that We believe will be of interest to you based on how you use the Platform, your browsing records, and order history;
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